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Program DeliveryCase study 02 / 06

Deploying 1,370+ POS terminals across three states

I directed a statewide agent-network expansion for Moniepoint, owning logistics, provisioning and onboarding while transactions kept succeeding at a 99% SLA.

Organization
Moniepoint Microfinance Bank
Role
Business Relationship Manager
Period
Nov 2020 – Mar 2022
Location
Abuja, Nigeria

Results

  • 1,370+

    POS terminals deployed

  • 99%

    transaction-success SLA sustained

  • 15%

    saved on vendor hardware contracts

  • 3

    states covered

The brief

Moniepoint was expanding its agent network, and every new agent needed a terminal delivered, provisioned and onboarded. HQ product teams and field agents had to work from the same plan.

What I did

  1. 01

    Directed the statewide agent-network expansion, managing logistics, provisioning and onboarding of 1,370+ POS terminals across 3 states.

  2. 02

    Acted as technical liaison between HQ product teams and field agents, translating business requirements into deployment plans.

  3. 03

    Ran rigorous operational controls across every deployed terminal to protect transaction success.

  4. 04

    Negotiated vendor hardware contracts to bring hardware costs down.

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